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Frequently Asked Questions

ORDERING & CHECKOUT

Q: How do I place an order with Beer Universe?

A: You can place an order directly through our website or app by selecting your preferred fulfillment option delivery, pickup, or shipping and completing checkout online.

Q: Can I place an order online and pay later at pickup?

A: Payment options may vary by location and order type. Available payment methods are displayed during checkout.

Q: Can I change or cancel my order after placing it?

A: Order changes or cancellations depend on fulfillment status. We recommend contacting your selected Beer Universe location as soon as possible for assistance.

Q: Do prices or product availability vary by location?

A: Yes, Product selection, pricing, and availability may vary between locations. The most accurate information is shown when you choose your store during checkout.

Q: Do you sell local and craft beer from Upstate New York breweries?

A: Yes, We proudly carry local and regional craft beers from Upstate New York, along with popular national and international brands.


DELIVERY

Q: Which areas qualify for 1-hour delivery?

A: We offer 1-hour delivery within an 8–10 mile radius of all 11 Beer Universe locations. Availability may vary based on distance, order size, and current delivery demand at the time you place your order.

Q: What happens if my delivery takes longer than expected?

A: Delivery times can vary due to traffic, weather, or order volume. You’ll receive updates during the delivery process if timing changes.

Q: Is same-day delivery available outside Albany?

A: Yes, same-day delivery is available within 8–10 miles of our locations. For addresses 10-20 miles away, we offer next-day delivery. Customers outside these zones are encouraged to choose pickup or available shipping options.

Q: Is there a minimum order for delivery or shipping?

A: Yes, A minimum order of $20 is required for delivery or shipping. Any additional requirements based on location or product type will be clearly shown at checkout.

Q: Do you offer keg delivery in Albany?

A: Yes, we offer keg delivery in Albany and nearby areas, based on availability and order timing. Kegs marked with a gold dollar sign are special-order items and typically require 2–3 days for arrival.


PICKUP

Q: How does in-store pickup work?

A: Place your order online, select pickup at your preferred Beer Universe location, and once it’s ready, go directly to the cash counter with a valid ID. Pickup instructions are provided after checkout.

Q: How quickly can pickup orders be ready?

A: Pickup times depend on order size and current store activity, but many orders are ready within 1 hour. You’ll receive a notification as soon as your order is prepared for pickup.

Q: Which Beer Universe locations offer pickup?

A: All 11 Beer Universe locations across Upstate New York offer pickup service.

Q: Is curbside pickup available?

A: Yes, curbside pickup is available at all 11 Beer Universe locations for your convenience.

Q: Do I need to show ID for delivery or pickup?

A: Yes, A valid government-issued ID is required for all beer deliveries, pickups, and shipped orders to confirm legal drinking age of 21+.

Q: Can I order a keg for pickup at a Beer Universe location?

A: Yes, You can order a keg online and pick it up at your preferred Beer Universe location. Advance notice is recommended to ensure availability.

Q: Where can I pick up my beer?

A: You can pick up your order at any of our 11 store locations. Simply place your order online and select your preferred location.


SHIPPING

Q: Where does Beer Universe ship from?

A: All shipping orders are fulfilled from our Albany location.

Q: How long does shipping take within New York State?

A: Most orders arrive within 1–5 business days, depending on the destination and shipping method selected; estimated delivery times are shown at checkout.

Q: Are there items that cannot be shipped?

A: Yes. Some products may not be eligible for shipping due to size, availability, or fulfillment restrictions. Shipping eligibility is shown during checkout.

Q: How long does it take for my order to be shipped?

A: Orders placed before 3 PM EST are processed and shipped the same day from our Albany location (unless out of stock, then up to 48 hours). Shipping times may vary depending on destination within New York State.

Q: What states do you service?

A: Beer Universe currently ships and delivers only within New York State.


LARGE & BULK ORDERS

Q: Can Beer Universe handle large or bulk orders?

A: Yes, We regularly support large and bulk orders for events, organizations, and group needs.

Q: Do bulk orders require advance notice?

A: Larger orders may require additional preparation time. For best results, place bulk orders in advance or contact your local Beer Universe store.

Q: Do you sell kegs at Beer Universe?

Yes, Beer Universe offers over 1,500+ different keg options in a variety of sizes and styles, with availability depending on location and product selection.

Q: How far in advance should I order a keg?

A: For the best selection and timely fulfillment, we recommend ordering at least 24–48 hours in advance, especially for events, weekends, or large gatherings, placing your order on Monday is ideal to ensure availability.

Q: Can I make a custom order?

A: Yes, If an item isn’t available online or you need a special or bulk order, please contact your selected Beer Universe location directly, and our team will assist with availability and options. View all store locations here: https://beeruniversestore.com/pages/locations



LOCATIONS & SERVICE AREA

Q: How many Beer Universe locations are there?

A: Beer Universe operates 11 locations across Upstate New York, making pickup convenient across multiple cities: Albany, Amsterdam, Coxsackie, Kingston, Wynantskill, Saugerties, Troy–Northern, Troy–5th Ave, Troy-Hoosick, Schenectady–Kelton, and Schenectady-Union.

Q: Do all locations offer the same services?

A: Core services are consistent, but delivery speed and product availability may vary by location. Statewide shipping is available only from our Albany hub, please contact your selected Beer Universe store for details.

Q: How do I find the nearest Beer Universe location?

A: You can find all locations on our website and select your preferred store location during checkout. View all store locations here: https://beeruniversestore.com/pages/locations


SUPPORT & HELP

Q: Who should I contact if I have an issue with my order?

A: For order-related questions or concerns, please contact your selected Beer Universe location directly, as each store team is ready to assist you. You may also email us at beeruniverse2016@gmail.com for additional support.

Q: What should I do if an item is missing or incorrect?

A: Please contact the store that fulfilled your order as soon as possible so the issue can be resolved quickly.

Q: What’s the difference between delivery, pickup, and shipping?

A: Delivery: We bring your order straight to your door, with 1-hour delivery available from all 11 Beer Universe locations.

Pickup: Order online and pick up at one of our 11 store locations.

Shipping: Orders are shipped across New York State from our Albany hub.